1. Customers call the next company
A customer with a leak or a lockout calls the first number they find. If nobody picks up, they often don't leave a message. They call the next one.
That job is gone, and so is any work that customer would have sent you later. A call answering service makes sure someone picks up, so the customer stays with you.
2. You can't answer the phone and do the job
You are on a ladder, under a sink or driving between jobs. The phone rings. You either stop work or let it ring.
Neither one is good. With an answering service, a trained person takes the call for you. They get the problem, the address, the name and the best number, and you finish the job you are on.
3. Emergencies don't keep office hours
Pipes burst at night. Furnaces quit on the coldest weekend. Cars break down on holidays.
Those are often the jobs customers need most, and they come when your office is closed. A team that works 24/7, holidays included, can pick up those calls, book the job and text it to whoever is on call. See how it works for plumbers and HVAC companies.
4. You don't need to hire an office
To answer every call yourself, day and night, you would need several people, plus training, shifts, sick days and someone to cover holidays.
An answering service gives you a trained team without hiring one. You can pay per call, with no minimum number of calls, or get a dedicated team paid by the hour. Read what changes the cost.
5. It books the job, not just a message
An old-style answering service takes a message and passes it on. You still have to call the customer back and hope they wait.
A good one does more. At DSPro, our agents get the details, log the job in Rinvox CRM or your own CRM, text it to your tech and let the customer know help is on the way.
6. You can hear every call
Handing your phone to someone else is a big step. You want to know how they treat your customers.
With DSPro, every call is recorded. You can listen live, take over a call when you want to, and get weekly, monthly and yearly reports. AI helps us check quality behind the scenes, but people answer the phone.
How do you get started?
It is simple. Tell us your trade, your area and the hours you want covered. We give you a number and you forward your calls to it: all of them, only after hours, or only the overflow.
You keep your own business number and there is no equipment to buy. Then our team starts answering for you.
