How much does an answering service cost?

Three things change what you pay the most:

• How you pay: per call, or for a dedicated team.
• The hours you need covered.
• What gets answered: calls only, or calls plus messages and website forms.

How busy your phone is matters too. A shop that gets a few calls a week needs something very different from a busy shop on a storm night.

With pay per call, you pay for the calls we answer. At DSPro there is no minimum number of calls, so a slow week costs you less.

With a dedicated team, you pay by the hour for agents who work on your business. It fits busy shops that get calls all day. Some services also charge by the minute, so always ask how a long call is billed.

If your calls come in waves, a few on a normal day and a rush on a cold night, pay per call is often the easy fit. You pay when the phone rings.

If your phone rings all day, every day, a dedicated team can make more sense. You get people who work on your account and know it well.

Not sure? Tell us how your phone runs and we will help you pick.

More hours covered usually means a bigger bill. So think about when you really miss calls.

• After hours only: nights, weekends and holidays.
• Overflow only: when your office is busy or on another line.
• Around the clock: every call, every hour.

Pick the coverage that matches the calls you miss today.

Your customers don't only call. They send Facebook and Instagram messages and fill out website forms.

If those sit unread until morning, the customer may book someone else. Having one team answer calls, messages and forms covers all of it. Ask what each channel adds to your quote, so you know what you are paying for.

• How is a call counted, and how is a long call billed?
• Do nights and holidays cost more?
• Do I keep my own phone number?
• Can I listen to calls and get reports?
• Where do booked jobs go, my CRM or yours?

With DSPro you keep your number, every call is recorded, and jobs go into Rinvox CRM or your own CRM.

We don't post prices, because every business is different. A locksmith with night lockouts needs a different setup from a carpet cleaner who books next week.

Call us and tell us your trade, your hours and how busy your phone gets. We will give you a quote. You can also read why owners use an answering service, or see the trades we answer for.