Answering service for home improvement contractors
A kitchen or bath job starts with one phone call or one form. We answer your calls and website forms 24/7, get the project details and set up the estimate visit.
Calls remodelers get
Big jobs start small. A homeowner calls to ask a question, and whoever answers gets the visit.
- “We want to redo the kitchen. Can someone come look?”
- “Can I get a quote on a bathroom?”
- “We want a deck built before summer.”
- “I filled out your form last night. Is anyone free this week?”
We answer calls, website forms and Facebook and Instagram messages.
A remodel can keep your crew busy for weeks. Losing it to a missed call hurts more than most.
What our agent asks
Your estimator should walk in knowing the job. So our agent asks:
- What the project is, like kitchen, bath, deck or addition
- About how big
- When they want it done
- Do they own the home
- Address, name, best number and a good time for the visit
Then the homeowner hears when to expect you.
If they already have plans or a design, that goes in the notes too. Your estimator shows up ready, not guessing.
What your team gets
Your estimator gets a text with the project, timeline and address. The job is logged in Rinvox CRM, with a calendar, a job card with notes, and the full call history. If you already use your own CRM, we log it there.
Every call is recorded. With DSPro Voice you can listen live and see weekly and monthly reports.
When the homeowner calls back with a question, the history is right there on the job card. No digging through voicemails.
When remodel calls come in
Homeowners plan in winter and want to start in spring. Many look you up at night or on Sunday, when your office is closed. Those website forms sit until Monday, and by then they've called two other contractors. We answer those right away, every day. Use us for after hours, or for overflow when your office is busy. We're on every day of the year, holidays too. Sunday night forms included. We also answer for handymen and roofers.
Questions owners ask us
Do you answer website forms?
Yes. We answer website forms, phone calls and Facebook and Instagram messages, 24/7. Each one gets the same questions as a phone call.
Can I get a team just for my company?
Yes. You can have a dedicated team, paid by the hour, or pay per call with no minimum number of calls. Both use people trained in your trade.
Can I hear the calls?
Yes. Every call is recorded, and you can listen live or take over a call. You also get weekly, monthly and yearly reports.