Answering service for pet care businesses
When you're out on a walk or in the middle of a groom, you can't grab the phone. We answer your calls and messages and get the booking in.
Calls we answer for pet care
Pet owners plan trips at night and book grooms on the weekend. If nobody picks up, they keep looking. We hear:
- "We're away next week. Can someone feed the cats?"
- "Do you have a midday walker?"
- "My dog needs a groom before Saturday."
- "Do you have room for boarding over the holiday?"
- "I'm running late for pickup."
A real person answers. Not a bot, not voicemail. Someone who asks the dog's name and remembers to write it down.
What we ask the caller
- Pet name, type, breed and size
- Dates, times and the service they want
- Vaccine records, if you require them
- Notes like meds, food or a nervous dog
- Owner name, address and best number
If someone calls about a sick or hurt pet, we follow the steps you give us. We don't give pet health advice. Our team is trained for pet care calls, so the questions sound like they came from you.
New clients get a meet-and-greet booked if that's how you do it.
What you get after each call
Bookings land in Rinvox CRM, or your own CRM, with the pet notes on the job. Same-day changes, like a late pickup, get texted to you or your sitter right away. The owner hears back that it's handled.
Every call is recorded, so you can check what was said. Listen any time in DSPro Voice.
Clients keep using the number they already have saved. You forward it to us, and there's no equipment involved.
When pet care calls pile up
Holidays and school breaks, when everyone travels at once. Summer. Sunday nights, when people plan the week ahead. Those are the same days you're busiest with the pets already in your care. We answer 24/7, plus Facebook, Instagram and website forms, so every request gets a reply.
We also answer for carpet cleaners and upholstery cleaners, who get plenty of pet mess calls.
Pay per call has no minimum number of calls, so you only pay for the calls we take. A dedicated team works for bigger shops.
Questions owners ask us
Do you work with sitters, walkers and groomers?
Yes. We set up the questions to fit what you offer. Boarding, walks, sits or grooms, we ask what you need us to ask.
Can you handle changes to a booking?
Yes. We take the change, update the job and text you if it affects today. The owner gets told it's taken care of.
Can pet owners reach you on Instagram?
Yes. We answer Facebook and Instagram messages and website forms, not just calls. Every message is logged like a call.