Answering service for electricians
When the power goes out, people call fast and they call everyone. We answer your electrical calls 24/7, get the details your tech needs and text the job straight to them.
Calls electricians get
Some calls are small jobs. Some can't wait until morning. You need someone who can tell the difference.
- “Half my house just lost power.”
- “The breaker keeps tripping when I run the microwave.”
- “The outlet feels warm and I smell something burning.”
- “I need a charger put in for my new electric car.”
- “The inspector flagged my panel.”
Our team writes down every detail, so your tech can tell which ones need a truck tonight. Small jobs still get booked, so they don't go to someone else.
What our agent asks
Our team is trained on electrical calls. They ask what your tech would ask.
- What is happening, and is it the whole house or one part
- Any burning smell, sparks or heat
- Home or business
- How old the panel is, if they know
- Address, name and best number
Then we tell the customer help is coming.
Our agent stays calm and keeps it simple. The caller hears a real person, not a menu. A scared caller needs that.
What your tech gets
Your tech gets a text with the problem, the address and the customer's number. Burning smell or sparks go first in the text, so nobody misses it. The job is logged in Rinvox CRM, or in your own CRM.
Every call is recorded. With DSPro Voice you can listen live, take over a call and see weekly and monthly reports.
If you'd rather call back yourself, the customer's number is right there in the text. One tap and you're talking.
When electrical calls come in
Storms knock out power and every phone lights up. Hot summer days push old panels too far. Holiday lights trip breakers in December. And small jobs, like an outlet or a fan, often get called in at night after work. Your electricians are in an attic or a panel when the phone rings. We pick up so they don't have to. We're on every day, holidays included, when the house is full and the breakers work hard. We also answer for HVAC companies and handymen.
Questions owners ask us
Can you take only my night and weekend calls?
Yes. You can send us after hours calls only, or the overflow when your office is busy. Your office keeps the daytime calls.
Will my customers talk to a real person?
Yes. Real people trained on electrical calls answer every call. AI only helps behind the scenes with quality checks.
Do I get reports?
Yes. You get weekly, monthly and yearly reports, and every call is recorded. You can listen live too.