Answering service for moving companies
People shop for movers at night and on weekends. We answer your calls and messages 24/7, get the move details and book it.
Calls we answer for movers
Most people call a few movers before they pick one. You want to be the one who picks up and sounds ready. We hear:
- "I'm moving at the end of the month. Are you free?"
- "How much for a two bedroom across town?"
- "Do you move pianos?"
- "I need help packing too."
- "What time is my crew coming tomorrow?"
A real person answers every call and message. Not a bot, not voicemail. Someone who asks the right questions.
What we ask the caller
- Move date, and how flexible it is
- From and to addresses, with floors, stairs or an elevator
- Size of the home and any big or special items
- Packing, storage or just the move
- Name, best number and email
That's what your estimator needs to price the move. No second call just to get the basics. If they want a walkthrough, we book it.
Long distance move? We note the state and the date, so your estimator can call back ready.
What happens after the call
The move is logged in Rinvox CRM, or your own CRM, with every detail. We book the estimate the way you set it up, and the customer hears what comes next. Day-of calls, like "where's my truck?", go to your crew lead by text.
You can hear any call, live or recorded, in DSPro Voice.
Weekly and monthly reports show how many quote requests came in and when. Good to know before summer hits.
When moving calls pile up
Summer is the big one. The end and start of every month, when leases turn over. Weekends, when people finally sit down and plan. Evenings, after your office closes. We answer 24/7, plus Facebook, Instagram and website forms, so no quote request sits until Monday.
We also answer for junk removal companies and carpet cleaners, two trades that get a lot of calls around a move.
Your number stays the same. Choose pay per call, with no minimum number of calls, or a dedicated team for your busy season.
Questions owners ask us
Do you answer quote forms from my website?
Yes. We follow up on website forms and Facebook and Instagram messages, not just phone calls. Every request is logged with the move details.
Can you take day-of calls from customers?
Yes. We take the question and text it to your crew lead, so the customer isn't stuck on voicemail. Your crew lead gets it right away.
Can you cover just evenings and weekends?
Yes. You can send us after-hours calls only, or the overflow when your office is busy. You decide which calls come to us.