Answering service for upholstery cleaners
Upholstery jobs come from people with a stain and a deadline. We answer your calls and messages 24/7 and book them in.
Calls we answer for upholstery cleaners
Most callers have a reason and a date, like guests coming or a lease ending. Leather, microfiber, an old family chair, every call is a bit different. We hear:
- "My dog had an accident on the couch."
- "Someone spilled red wine on my chair."
- "Can you clean a sectional before Saturday?"
- "How much for a couch and two chairs?"
- "We need the booths in our restaurant cleaned."
A real person answers. Not a bot, not voicemail. Someone who knows a sectional from a loveseat.
What we ask the caller
- Which pieces, how many and how big
- Fabric type, or the cleaning code on the tag if they can find it
- What the stain is and how old it is
- Pets in the home
- Address, name, best number and a good day
Your tech walks in knowing the job, not guessing. If you clean carpets too, we ask about those on the same call.
Commercial calls, like restaurants or offices, get the number of seats and the best hours to come in.
What happens after the call
The job is booked and logged in Rinvox CRM, or your own CRM, with all the notes. Same-day jobs get texted to your tech. The customer hears back with what's next.
Every call is recorded, and you can listen to any of them in DSPro Voice. Weekly and monthly reports show what people are calling about.
Nothing to install and nothing to learn. Your number stays the same and simply forwards to the line we give you.
When upholstery calls pile up
Right before the holidays, when people get the house ready for guests. Spring cleaning season. Move-out weeks. Weekends, when people finally deal with the stain they ignored all week. We answer 24/7, plus Facebook, Instagram and website forms.
We also answer for carpet cleaners and air duct cleaners.
Pay per call has no minimum number of calls, so slow weeks stay cheap. Shops with a full schedule often pick a dedicated team.
Questions owners ask us
Can you take calls only when I'm on a job?
Yes. With overflow, calls roll to us only when you can't pick up. Your tech gets the job with all the notes.
Do you tell callers how to treat a stain?
No. We take the details and leave cleaning advice to your tech, or read what you want said. That keeps the advice coming from you.
Do I keep my business number?
Yes. We give you a line, you forward your calls to it, and customers keep calling the number they know. There's nothing to buy.