Answering service for carpet cleaners
Your hands are on the wand, not the phone. We answer your carpet cleaning calls and messages 24/7, find out what needs cleaning, book the job and text it to your crew.
Calls carpet cleaners get
People call about carpet when something just happened, or when a date is coming up.
- “The dog had an accident on the new rug.”
- “Red wine on a cream carpet. Can you come today?”
- “We move out Friday and need the carpets done.”
- “How soon can you do three bedrooms and the stairs?”
If nobody answers, they book whoever does. We answer calls, Facebook and Instagram messages and website forms.
A pet stain or a wine spill is a today job to them, not next week.
What we ask the customer
Our agent gets what your crew needs to plan the day.
- How many rooms, and any stairs or hallways
- What kind of stains: pet, wine, coffee
- Pets in the home
- Any furniture to move
- Address, name, best number and move out date if there is one
Then the customer hears that the job is booked.
Pet stains and move out jobs often need more time or a different setup. Your crew knows that before they pull up, not after. No surprises at the door.
What your crew gets
Your crew gets a text with the rooms, stains, pets and address. They know how long the job will take before they load the van. The job is logged in Rinvox CRM, or in your own CRM.
Every call is recorded. With DSPro Voice you can listen live or take over a call. You also get weekly and monthly reports.
And the customer already knows the job is booked, so they stop calling around. One call, one text, one job.
When carpet calls pile up
Spring cleaning is busy. So is the end of every month, when renters move out and need their deposit back. The weeks before Thanksgiving and Christmas fill up fast. Weekends too. Most of those calls come in while your crew is mid job with the machine running. You can send us after hours only, or the overflow too. Holiday weeks too. We're on every day of the year. We also answer for upholstery cleaners and water damage companies.
Questions owners ask us
Do you answer Instagram DMs?
Yes. We answer Facebook and Instagram messages, website forms and phone calls, 24/7. Each one gets the same questions as a phone call.
Can I take over a call?
Yes. You can listen to any call live and jump in when you want. Every call is also recorded, so you can check how it went.
Are you open on holidays?
Yes. We are on 24/7, 365 days a year, holidays included. That's when a lot of spills happen.