Answering service for pest control companies
Nobody wants to wait with bugs in the kitchen. We answer your pest control calls 24/7, get the details and book the visit.
Calls we answer for pest control
Pest calls are personal. The caller is grossed out, a little embarrassed and wants it gone today. We hear:
- "There are ants all over my kitchen."
- "I saw a mouse run behind the stove."
- "There's a wasp nest by my front door."
- "I think we have bed bugs."
- "I need a termite inspection before we close on the house."
A real person answers. Not a bot, not voicemail. Someone who won't make the caller feel weird about it.
What we ask the caller
- What they're seeing, and where in the home
- How long it's been going on
- Kids or pets in the house
- Home or business, like a restaurant
- Address, name and best number
We keep it calm and private. A restaurant owner with roaches doesn't want a long chat. They want a time, and they want it kept quiet.
If you need photos for a quote, we ask the caller to send them through Facebook, Instagram or your website form.
What your tech gets
Your tech gets a text with the pest, the rooms and any notes, so they bring the right gear. Regular service customers are logged under their name in Rinvox CRM, or your own CRM. We let the caller know when to expect you.
Every call is recorded. You can listen live through DSPro Voice.
Your number stays on the truck. You forward it to the line we set up for you, with nothing to buy.
When pest calls spike
Spring and summer, when ants, wasps and mosquitoes come out. Fall, when mice move inside for the winter. Termite swarm days, when the phone won't stop. Home sales bring inspection requests all year. We're on 24/7, holidays too, and we answer your Facebook and Instagram messages as well.
We also answer for lawn care companies and home improvement contractors.
Pay per call has no minimum number of calls, so the slow winter months stay cheap. Running several trucks? A dedicated team may fit better.
Questions owners ask us
Can you book regular service visits?
Yes. We log repeat customers and book visits the way you run your schedule. Quarterly, monthly or one-time, we follow your setup.
What if a caller asks if the treatment is safe for pets?
We don't give treatment advice. We note the question for your tech, or read the answer you give us. Your tech can call them back with the right answer.
Will my customers know the difference?
They'll talk to a real person trained on your trade, not a bot and not voicemail. We're trained in pest control calls, and every call is recorded.