Imagine this: You're on a job, fixing a leak and suddenly, your phone starts to ring. What do you do? Stop what you're doing and possibly leave the client unsatisfied, or let the call go to voicemail and potentially lose another client? We know you don't have to imagine this: you've probably been in a similar situation numerous times. It may seem that there's no correct choice, but what if we told you that there is one? Ds Pro, top of the field provider of call center services, is the solution you've been looking for! With us, you'll never have to worry about missing on a call and will dedicate all your attention to fixing the problem at hand.
What we do:
At DsPro, we understand that every business is different and has its specific needs. Whether you run a commercial, service & repair, residential, sanitary or water supply plumbing business, we can provide you with the best operators for your professional call answering needs! DsPro's dispatchers always know the best way to approach your cases and provide your customers with polite, efficient and informative service. We know that every business has a different method of approaching the cases. With us, you call the shots! Tell us what information you need from your client and what our operator should do after receiving it. We provide a dedicated team for you, to guarantee you peace of mind!
Why choose us:
When you partner with us, you will get unique benefits that will alleviate your plumbing business to another level that your competition just won't live up to! We will provide you with a dedicated team, working for 24 hours a day, 7 days a week, including holidays, to establish a professional, dependable image for your company.
With DsPro, you will:
Offer the best possible call center service for your business:
You can choose the service package best suited for your needs:
- have your own office and team, that can be trained to work the way you need to, providing customers the answer, prices, questions you require.
- Pay on per call basis, only if you get a valid call (We don't charge for spam calls!).
Gain a deeper understanding of your clientele and their needs
With DsPro's team of professionals, you will always be up to date with your industry's standards. Our call center operators are trained to know the ins and the outs of the plumbing business just like you do! We will provide you with regular reports to help you gain a better understanding of your clientele and grow your business!
Have top of the field technology
What makes us unique? We pay close attention to the latest trends in the call center services industry and constantly develop and improve new software's to service our clients better! Our software allows you to assign specific technicians to specific jobs, determine their work hours, give one plumber priority over the other and much more!. For example, Plumber A is the best at handling things such as water tanks, kitchen tanks, bathroom tanks. So, he specializes in water supply plumbing, but he's not as efficient with home sanitary systems.
The software comes with a mobile app for the plumber. After you give us the information, our algorithm assigns the right tasks to the plumber who's best equipped to handle the matter. Of course, you can handle your calls the old fashioned way, without using our app and software. Our dispatchers are more than capable of organizing the process. But we'd encourage you to take advantage of the offer! The best part of the software: it's free! We do not charge you any additional fees for using it!