Answering service for plumbers
Water doesn't stop at 5pm, and neither do your calls. We answer your plumbing line 24/7 and get every job to your plumber.
Calls we answer for plumbers
Plumbing calls come in hot. Water on the floor, a toilet backing up, guests coming over in an hour. Callers say things like:
- "A pipe burst under my sink."
- "My water heater is leaking all over the garage."
- "The toilet is backing up into the tub."
- "We have no hot water."
- "I want a price on a new water heater."
A real person answers every one. Not a bot, not voicemail. Someone who knows what a water heater is.
What we ask the caller
Our agent finds out how bad it is, fast. Then we get what your plumber needs to know:
- Is water still running, and is it shut off?
- Which fixture, and where in the house
- Home or business, owner or renter
- Address, name and best number
Want callers told how to find the main shutoff? Give us your script and we'll read it word for word.
Our team is trained in your trade, so the questions sound like they came from your own office.
What your plumber gets
Urgent jobs go out by text right away, with the address and the problem. Quotes and next-day work get booked the way you like. The caller hears that help is coming.
Every job is logged in Rinvox CRM, or in your own CRM. Every call is recorded too. In DSPro Voice you can play any call back or listen live.
Your customers still call your number. It just rings through to us when you want it to, and there's no equipment to buy.
When plumbing calls spike
The first hard freeze. Holiday weekends, when the house is full and the drains can't keep up. Saturday mornings. Late at night, when a small drip turns into a flood. We answer 24/7, holidays included. Use us after hours only, or for overflow when your office can't get to every call.
We also answer for water damage companies and HVAC companies.
Pick the plan that fits: pay per call, or a dedicated team that only works your phones.
Questions owners ask us
Can you cover just nights and weekends?
Yes. Send us your calls after hours only, or only when your office is busy. Lots of plumbers start with nights, since that's when the bad leaks happen.
Do you give callers prices?
Only if you want us to. We say what you tell us to say and leave the rest to your plumber. If you charge a trip fee and want it mentioned, we'll say it.
Can I hear how you handle my calls?
Yes. Every call is recorded, and you can listen live or take over a call. Weekly and monthly reports show what came in.