Answering service for HVAC companies
When the AC quits in July, every phone in town rings at the same time. Our team picks up your HVAC calls 24/7, gets the details, books the job and texts it straight to your tech.
The calls we pick up for you
These are the calls that come in when your crew is already slammed.
- “My AC is running but the air is warm.”
- “The furnace won't kick on and it's freezing in here.”
- “Water is leaking from the unit in my attic.”
- “The thermostat screen went blank.”
- “I want a quote on a new system.”
We answer them by phone, Facebook, Instagram and your website form.
A no heat call at 2am is a real job. So is the quote for a new system. Both start with someone picking up.
What our agent asks
Our team is trained on HVAC calls. They know what your tech needs to hear before rolling out.
- Heating or cooling, and what the system is doing
- Type of system, like a furnace, heat pump or mini split
- How old it is, if they know
- Address, name and best number
Then they tell the customer help is coming. No voicemail. No bot.
Short questions, calm voice. Most callers are hot, cold or worried. They just want to hear that someone is on it.
What your tech gets
Your tech gets a text with the job. The problem, the system, the address and the customer's number. The job is also logged in Rinvox CRM, or in your own CRM if you have one.
Every call is recorded. With DSPro Voice you can listen live, jump in on a call and get weekly and monthly reports.
When the customer calls back to ask about the job, the whole history is right there on the job card.
When HVAC calls pile up
Your phones go crazy twice a year. The first heat wave and the first cold snap. Fall brings tune up calls too. You can't staff your office for the worst week of July all year. So hand us the nights and weekends, or just the overflow when your line is full. Pay per call has no minimum number of calls in the slow months. In peak season, a dedicated team can take the load. We also answer for plumbers and electricians.
Questions owners ask us
Can you cover only nights and weekends?
Yes. You can send us calls after hours only, or only when your office is busy. Holidays too, when the furnace always picks the worst day.
Do I have to change my business number?
No. You keep your number, and we give you a line to forward your calls to. There is no equipment to buy.
Is it a real person or a robot?
A real person, every time, trained on HVAC calls. AI only helps behind the scenes with quality checks. People answer your calls.