Answering service for towing and roadside assistance
Stranded drivers call whoever picks up first. We answer your towing and roadside calls 24/7 and send the job to your driver.
Calls we answer for towing and roadside
These callers are on the side of the road, often scared, often at night. They want a person, fast. A minute on a dark shoulder feels like ten. We hear:
- "My car won't start."
- "I have a flat on the highway."
- "I ran out of gas."
- "I locked my keys in the car."
- "I need a tow to the shop."
A real person answers. Not a bot, not voicemail. Someone who stays calm and gets the location right.
What we ask the caller
Location comes first. A tow truck at the wrong exit helps nobody.
- Exact spot: road, direction, exit or mile marker, or a nearby business
- Year, make, model and color
- What's wrong: flat, dead battery, no gas, lockout or tow
- Where to take it, if it needs a tow
- Name and a number that works
Low car or all-wheel drive? We note it so the right truck goes out.
If the caller is in a dangerous spot, like a busy shoulder, we note it so your driver knows.
What your driver gets
Your driver gets a text with the location, the vehicle and the job. We tell the caller help is coming. The run is logged in Rinvox CRM, or your own CRM, and GPS tracking shows where your drivers are.
Every call is recorded, and you can listen live in DSPro Voice.
Your number stays the same on every truck and sign. Forward it to the line we give you, and there's nothing to install.
When roadside calls spike
Cold snaps, when batteries die. Heat waves, when engines overheat. Holiday travel weekends. Bad weather of any kind. And all night, every night. We're open 24/7/365, and our line runs on several internet providers and two generators, so it stays up in a storm.
We also answer for locksmiths and auto repair shops.
Pay per call has no minimum number of calls, or get a dedicated team that only works your phones.
Questions owners ask us
What if the caller doesn't know where they are?
We ask for the nearest exit, mile marker, sign or business until we have a spot your driver can find. Then we text your driver exactly that.
Can you cover just overnight?
Yes. You can send us calls after hours only, or the overflow when your dispatcher is busy. Your dispatcher gets a break, and no call goes to voicemail.
Can I see where my drivers are?
Yes. Rinvox CRM has GPS tech tracking, so you can see your drivers on a map. That helps you send the closest driver.