Call monitoring with DSPro Voice
DSPro Voice is the phone system our team uses to answer your calls. You can listen live, play back any call and see your reports.
Why hear your own calls?
When someone else answers your phone, you want to know how it went. Was the customer treated well? Did the job get booked?
With DSPro Voice you don't have to guess. You can hear the call yourself. That is how you know your customers get the same care you would give them.
What DSPro Voice is
DSPro Voice is the phone system behind every DSPro line. Your calls come in through it, our agents answer through it, and every call is saved in it.
You keep your own business number. You just forward your calls to the number we give you. There is no equipment to buy.
Every call is recorded
We record every call. You can play back any call to hear what the customer asked and what our agent said.
That helps when a customer remembers a call differently, or when you want to show your own team what a good call sounds like.
Can I listen to calls live?
Yes. You can listen to any call while it is happening.
If you want to handle a customer yourself, you can take over the call. That is handy for a big job, a regular customer or a tricky question. You step in and talk to the customer yourself.
Reports you can read
You get weekly, monthly and yearly call reports. They show what came in, so you can see your busy times and plan your crew around them.
The jobs our agents book go into Rinvox CRM, or your own CRM. In Rinvox CRM, each job card shows its notes, calls and history.
What keeps the line up
A phone system only helps if it works when the storm hits. We run on several internet providers and two generators.
If one connection drops or the power goes out, calls keep coming in and our team keeps answering. See how it all fits on our home page, or ask us how it works.
Questions owners ask us
Are all calls recorded?
Yes. Every call is recorded, and you can play it back any time.
Can I take over a call?
Yes. You can listen to a live call and take it over when you want to talk to the customer yourself.
Do I need new phones?
No. You keep your own number and forward your calls to us. There is no equipment to buy.