Answering service for junk removal companies
Your crew is lifting a couch while the next job is calling. We answer your junk removal calls and messages 24/7, find out what's going, book the pickup and text it to you.
Calls junk haulers get
Most junk calls have a deadline behind them.
- “I need the garage cleared out before Saturday.”
- “Can you take an old couch and two mattresses?”
- “We're clearing out my mom's house.”
- “There's a pile of wood and drywall left from the remodel.”
- “Do you take hot tubs?”
If nobody answers, they book the next truck they find.
Cleanouts and remodel piles are big jobs. Single items add up too. Every one is worth picking up.
What our agent asks
The size of the load decides the truck and the crew. So our agent asks:
- What is going, and any heavy items
- About how much, like a pickup load or a full garage
- Curbside, garage or upstairs
- Any paint, chemicals or tires
- Address, name, best number and the deadline
Then the customer hears that the pickup is booked.
Some items, like paint or tires, cost you more to get rid of. Knowing up front saves a surprise on the driveway.
What your crew gets
Your crew gets a text with the items, the size of the load, the stairs and the address. You send the right truck and enough hands. The job is logged in Rinvox CRM, or in your own CRM.
Every call is recorded. With DSPro Voice you can listen live, take over a call and get weekly and monthly reports.
No more pulling up with a small truck for a full garage, or sending two guys for one chair.
When junk calls pile up
The end of every month is busy, when people move out. Spring cleaning is big. So is the week after the holidays, when the boxes and old stuff pile up. Saturdays fill fast. Many people send a Facebook or Instagram message at night instead of calling. We answer those too. Send us nights and weekends, or the overflow when your phone won't stop. Holidays included, every day of the year. We also answer for movers and handymen.
Questions owners ask us
Do you answer Facebook and Instagram messages?
Yes. We answer messages, website forms and phone calls, 24/7, holidays included. Messages get the same questions as a phone call.
Can you take only my after hours calls?
Yes. You can send us calls after hours only, or only when your crew can't pick up. Your office keeps the daytime calls.
Do I keep my own number?
Yes. We give you a number and you forward your calls to it, with no equipment to buy. Your customers call the same number they always have.