About DSPro
DSPro is a call center for home service businesses. When you can't pick up, our team does, 24/7, and books the job for you.
Why DSPro exists
Most owners do two jobs. You do the work, and you answer the phone. The phone usually loses.
A call comes in while you are on a roof or under a sink. By the time you call back, that customer has booked someone else.
Hiring a full office is slow and costly. So we built a team that picks up for you. You do the job. We take the call.
Real people, not a bot
When a customer calls you, a real person answers. Not a robot. Not voicemail.
Our agent gets the problem, the address, the name and the best number. They log the job in Rinvox CRM, or in your own CRM if you have one, and text it to your tech.
We use AI only behind the scenes, to help check call quality. People answer the phone.
Trained in your trade
You get a team trained in your trade. A lockout and a leaking water heater need different questions, and our agents know which ones to ask.
Our people bring 12+ years of experience across the trades. They answer your calls, your Facebook and Instagram messages and your website forms, so no customer gets left waiting.
You can hear every call
Every call is recorded. You can listen live, or jump in and take over a call yourself.
You also get weekly, monthly and yearly reports, so you always know what came in. It all runs on DSPro Voice, our phone system.
Our lines stay up
A phone line that goes down means missed jobs. So we run on several internet providers and two generators.
If one connection drops or the power goes out, our team keeps answering. Your customers still reach a real person, day or night, holidays included.
How you can work with us
There are two ways to work with us:
- Pay per call, with no minimum number of calls.
- A dedicated team for your business, paid by the hour.
You keep your own business number and there is no equipment to buy. See the trades we answer for.
Inside the DSPro call floor
Questions owners ask us
Is DSPro an AI answering service?
No. Real trained people answer your calls. AI only helps us check call quality behind the scenes.
Who will answer my calls?
A team trained in your trade. They get the details, book the job and text it to your tech.
Can I check the quality of the calls?
Yes. Every call is recorded, and you can listen live or take over a call any time.