Answering service for water damage companies
Water damage calls come at the worst hours. We answer 24/7, get the details and get your crew on the road.
Calls we answer for restoration companies
When water is spreading, the caller wants someone now. They call one company, then the next, until a person picks up. We hear:
- "My basement is full of water."
- "The water heater burst in the garage."
- "Water is coming through the ceiling from upstairs."
- "The dishwasher leaked and the floor is soaked."
- "I think there's mold behind the wall."
A real person answers, any hour. Not a bot, not voicemail. A calm voice helps when the floor is under water.
What we ask the caller
We start with two things: is water still coming in, and has it been shut off? Then we get:
- Where the water came from, like a pipe, the roof or a sewer backup
- Which rooms, and what's wet, like carpet or drywall
- When it started
- Insurance company and claim number, if they have one
- Address, name and best number
Want callers told to shut off the main or the breaker? Give us your script and we read it word for word.
What your crew gets
Your on-call crew gets a text with the address, the source and the rooms. They know what to load before they leave. We let the caller know help is on the way.
The job is logged in Rinvox CRM, or in your own CRM, with the insurance info. Every call is recorded, and you can listen live in DSPro Voice.
Nothing changes for your customers. They call your same number, and you forward it to the line we give you.
When water damage calls spike
Storms and heavy rain. The first big freeze. Holidays, when families are away and come home to a wet floor. Overnight, when a slow leak finally shows. Those are the hours your office is closed. Our line is open 24/7/365, so the job doesn't go to whoever answers next.
We also answer for plumbers and roofers, two trades that see a lot of water.
Pay per call has no minimum number of calls, so a quiet month costs you less. Bigger companies often go with a dedicated team.
Questions owners ask us
Do you take insurance info on the call?
Yes. We note the insurance company and claim number if the caller has them, and add it to the job. Your crew sees it before they head out.
What if your power goes out in the same storm?
We run on several internet providers and two generators, so the line stays up. The phones stay on when you need them most.
Can you cover only nights and weekends?
Yes. You can send us after-hours calls only, or overflow when your office is busy. When you can't pick up, our team does.