Answering service for roofers
After a storm, your phone rings all day and all night. We answer every roofing call 24/7 and get each job to your crew.
Calls we answer for roofers
Some roofing calls are emergencies. Most are people who want a price before the next rain. Both are money. We hear:
- "Water is dripping through my ceiling."
- "The wind tore shingles off my roof."
- "A tree branch came down on the house."
- "My insurance company told me to get an estimate."
- "I need a new roof and want a quote."
A real person answers each call. Not a bot, not voicemail. Homeowners with a wet ceiling want to hear a voice.
What we ask the caller
First we find out if water is coming in right now. That call goes to the top. Then we get:
- Address and type of building
- What happened and when
- Roof type if they know it, like shingle, tile or flat
- Insurance company and claim number, if they have one
- Name, best number and a good time to come out
If they sent photos through Facebook, Instagram or your website form, we add them to the notes.
What you get after each call
Active leaks get texted to your on-call person right away. Estimate requests go into Rinvox CRM, or your own CRM, with the address and notes, ready to schedule. The caller hears that someone is coming.
Every call is recorded. You can listen to any call in DSPro Voice, and weekly and monthly reports show how many calls a storm brought in.
Want to hear how a big commercial call went? Pull up the recording, or listen while it happens and take over.
When roofing calls pile up
Right after hail, wind or heavy rain. The whole town calls at once, and your office can't keep up. Then come weeks of estimate requests. A dedicated team works well for storm season. Pay per call works for the quiet months. Either way, we're on 24/7, holidays included.
A roof leak often means damage inside, so we also answer for water damage companies and home improvement contractors.
Our phones run on several internet providers and two generators, so the line stays up through the weather.
Questions owners ask us
What happens when every line is full after a storm?
That's what overflow is for. When your lines are busy, calls roll to our team and every caller gets a real person. You get a full log of every call when it's over.
Do you take insurance details?
Yes. We note the insurance company and claim number if the caller has them. Your crew has it before they get to the house.
Can you book estimates for me?
Yes. We get the address and a good time, then book it the way you set it up. Urgent leaks go to your on-call person first.