Auto Service Technician
Auto Service Technician
We know that auto service shops don't have it easy: There's a lot of things you need to do except for actually repairing the vehicles in your shop. Let us guess: you start work early, have to check the pick up times for the repaired cars, deal with the clients dropping off their cars, assign technicians their schedules and so on and so on. Meanwhile, there's people who can't drop off their car, or have had an emergency, or want your technician to go to their house to do the repairs. Sometimes, it's a complete chaos. In this fast paced environment, unless you have a person designated to answer incoming calls, you probably let them go to voicemail a lot. Which, we all know, everyone hates.
Lots of calls in the auto service industry require coordination: say, a person was in a car accident. In order to get their car to you, coordination is needed between the client, the insurance company, the car towing company and your repair service company. These kinds of calls take a lot of time that you can't afford to waste. This is why you need someone with great call answering skills and coordination, experience in all these fields and good understanding of how to manage a car emergency. In short, you need DsPro's call answering services!
Here's what we do:
At DsPro, we understand that every business is different and has its specific needs. DsPro's dispatchers always know the best way to approach your cases and provide your customers with polite, efficient and informative service.We know that every business has a different method of approaching the cases. With us, you call the shots! Tell us what information you need from your client and what our operator should do after receiving it. We provide a dedicated team for you, to guarantee you peace of mind!
Our dispatchers have a deep understanding of the auto service industry and will be your lifeline with tasks such as: taking customer messages, gathering the right information and getting it to your mechanic in an orderly manner. We can handle your impatient customers asking for constant updates on when their car will be repaired and we will forward you necessary information, so that you can put some space between you and these spam calls and only communicate with customers indirectly, when you have time to do it.
We will provide you with a dedicated team, working for 24 hours a day, 7 days a week, including holidays, to establish a professional, dependable image for your company.
With DsPro, you will
Offer the best possible call center service for your business:
You can choose the service package best suited for your needs:
1) have your own office and team, that can be trained to work the way you need to, providing customers the answer, prices, questions you require.
2) Pay on per call basis, only if you get a valid call (We don't charge for spam calls!).
Gain a deeper understanding of your clientele and their needs
With DsPro's team of professionals, you will always be up to date with auto service industry standards and know exactly what your customers are looking for. Whether your clients need a brake repair, oil change, battery replacement or are just bringing the car in for scheduled maintenance, our dispatchers will always know how to conduct the conversation so that you leave no client unsatisfied. We will send you regular reports of all your calls, which will help you plan ahead and make an educated guess as to what services your clients may need in the upcoming weeks, based on the general trends. If you know what your most demanded services are, you know what kind of equipment or employee training you need to invest your time and money in, to grow your business faster.
Have top of the field technology
What makes us unique? We pay close attention to the latest trends in the call center services industry and constantly develop and improve new software's to service our clients better!