Answering service for auto repair shops
You can't pick up the phone with your hands under a car. We answer your shop's calls 24/7, get the car and the problem, and text the job to you.
Calls your shop gets
Shops and mobile mechanics hear the same calls every day. Most of them come in while you're busy.
- “My check engine light just came on.”
- “The car won't start. It just clicks.”
- “My brakes are grinding.”
- “Can I get in Saturday for an oil change?”
- “The car is in my driveway. Can you come to me?”
Every one of those is a job, if someone answers.
Those callers don't leave voicemails. They hang up and call the next shop on the list.
What our agent asks
Our team is trained on shop calls. They get what your service writer would ask.
- Year, make, model and mileage
- What it's doing: noise, light, smell or won't start
- Can it be driven in
- Drop off at the shop or a mobile visit
- Name, best number and address if mobile
Then the customer hears that the job is booked.
If the car can't be driven in, that goes in the notes, so you can plan for a tow or a mobile visit.
What you get
You get a text with the car, the problem and the customer's number. The job is logged in Rinvox CRM, with a calendar and a job card for notes. If you already run your own CRM, we use that.
Every call is recorded. With DSPro Voice you can listen live or take over a call when you want to talk to the customer yourself.
Your service writer starts the morning with every night call already written up, not a pile of voicemails.
When shop phones get busy
Monday morning is the big one, after a weekend of warning lights. Lunch hour and right after work are busy too, when people finally have time to call. Saturdays fill up fast. If the phone rings out, they call the next shop. Hand us the overflow when the front desk is busy, or the nights and weekends. Pay per call has no minimum number of calls, which works well for a small shop. We also answer for roadside assistance and auto glass companies.
Questions owners ask us
Can you book into my calendar?
Our agents log every job in Rinvox CRM, which has a calendar, or in your own CRM if you use one. Your tech still gets the text.
Can you pick up only when my front desk is busy?
Yes. You can send us just the overflow, or only your after hours calls. We answer 24/7, holidays included.
Do I keep my shop's phone number?
Yes. We give you a number and you forward calls to it, with no equipment to buy. Your customers never see a new number.