Answering service for locksmiths
Lockouts don't wait for business hours. Our team answers your locksmith calls 24/7, gets the details and texts the job to your tech.
The calls we pick up for you
Locksmith callers are stressed and usually standing outside. If you don't answer, they call the next number on the list. Here is what we hear:
- "I'm locked out of my car at the grocery store."
- "I lost my only house key."
- "We just moved in and want the locks changed."
- "The key broke off in my front door."
- "Our store lock won't open and we open at 8."
A real person answers, not a bot and not voicemail. That's what a person stuck outside in the cold wants to hear.
What we ask the caller
First question: is it a car, a home or a business? That decides who goes and what they bring. Then we get:
- The exact spot, like a cross street or a parking level
- Year, make and model for cars, or the type of door
- Name and a callback number that works
- Anything you want read out, like your ID rule
Kid or pet locked in a car? We follow the steps you give us.
Commercial calls get the business name and who has the authority to let your tech in.
What your tech gets
Your tech gets a text with the address, the car or door details and the caller's number. No guessing on the drive over. We let the caller know help is on the way.
Every job is logged in Rinvox CRM, or in your own CRM if you have one. Every call is recorded, and with DSPro Voice you can listen live or jump on a call yourself.
You can use your own number. We give you a line, you forward your calls, and there's nothing to buy.
When locksmith calls pile up
Late nights. Weekends. Holidays. Cold mornings, when key fobs and car batteries give out. Moving season, when everyone wants a rekey. That's when most shops go to voicemail. We're on 24/7, so you can hand us the nights or just the calls you can't get to.
Lots of locksmiths do car work too, so we also answer for roadside assistance companies and auto glass shops.
Pay per call works with no minimum number of calls, or get a dedicated team that knows your shop.
Questions owners ask us
Can you tell a car lockout from a house lockout?
Yes. It's the first thing we ask, because it decides which tech goes and what they bring. Car calls also get the year, make and model.
Do you check ID before sending a tech?
We read your ID rule to the caller so they're ready. Your tech checks the ID on site and decides what happens if they can't show it.
Do I need a new phone number?
No. You keep your number and forward your calls to the line we give you. Customers keep calling the number on your van.