Answering service for air duct cleaners
Most duct cleaning calls come in while your crew is on a roof or under a house. We answer them 24/7 by phone and message, book the job and text it to you.
Calls we answer for duct cleaners
Homeowners don't call when the work is easy to schedule. They call when they notice something.
- “There's dust blowing out of the vents.”
- “My dryer takes two cycles to dry one load.”
- “We just moved in and want the ducts cleaned first.”
- “I saw your ad. Do you have anything Saturday?”
Many of these come in as Facebook and Instagram messages late at night. We answer those too.
Some just want a price. Our agent gets their details first, so you can call back with a real number.
What we ask the customer
A duct job is quoted and timed by the size of the house. So our agent gets the details that matter.
- How big the home is and how many floors
- About how many vents, if they know
- Dryer vent too, and does it go out the wall or the roof
- Pets or smoke in the home
- Address, name, best number and best day
Then the customer hears that the job is booked.
What lands on your phone
Your crew gets a text with the job. Home size, vent count, dryer vent and address. They show up with the right gear and the right amount of time blocked. The job is logged in Rinvox CRM, or in your own CRM.
Want to hear how we talk to your customers? Every call is recorded. With DSPro Voice you can listen live or take over a call.
No more driving out to find a three story house with twenty vents and a roof vent.
Busy times for duct cleaning
Spring is big, when allergy season starts. So is right after a remodel, when there is dust everywhere. New homeowners call the week they get the keys. And when your ads run, the messages pile up in the evening after people get home from work. That is when your office is closed. It's when we're on. Dryer vent calls show up on Sundays, right after laundry day goes wrong. Holidays too. We also answer for HVAC companies and carpet cleaners.
Questions owners ask us
Do you answer Facebook and Instagram messages?
Yes. We answer phone calls, Facebook and Instagram messages and website forms, 24/7. Your ad messages get a real answer, not an auto reply.
Can I listen to the calls?
Yes. Every call is recorded, and you can listen live or take over a call any time. You also get weekly and monthly reports.
How do I pay?
Two ways. Pay per call, with no minimum number of calls, or a dedicated team paid by the hour. Both come with people trained in your trade.