Answering service for garage door companies
A broken spring at 6am means someone is stuck at home and late for work. We answer your garage door calls 24/7, get the details and text the job to your tech.
Calls garage door companies get
Garage door calls are almost always urgent to the person calling.
- “I heard a loud bang and now the door won't open.”
- “My car is stuck in the garage and I have to leave.”
- “The door came off the track.”
- “It goes down and then goes right back up.”
- “The door is stuck open and I can't lock up tonight.”
They call until someone picks up.
A door stuck open at night or a car stuck inside can't wait until Monday. People know that.
What our agent asks
Our team knows a loud bang usually means a spring. They ask the questions that tell your tech what to load.
- What happened, and is the door stuck open or closed
- Is a car stuck inside
- Single or double door
- Opener brand, if they know
- Address, name and best number
Then we let the customer know help is coming.
If the door is stuck open, our agent notes it, so you know the customer can't lock up.
What your tech gets
Your tech gets a short text. Something like: bang, door shut, car inside, double door, plus the address and number. They load the right parts before they leave. The job is logged in Rinvox CRM, or in your own CRM.
Every call is recorded. With DSPro Voice you can listen live or take over a call.
No guessing at the shop, no second trip for parts. The customer knows help is coming, so they stop calling the next company.
When the phones ring
Early mornings are the rush, when people try to leave for work. Cold snaps are busy, because springs snap more in the cold. Evenings bring doors stuck open, and nobody wants to go to bed with the garage open. Weekends bring opener swaps and new door quotes. We pick up all of it, holidays too. When your techs are full, we still book the job for the next opening, so it doesn't go to someone else. We also answer for locksmiths and handymen.
Questions owners ask us
Do you answer at 6 in the morning?
Yes. We answer 24/7, 365 days a year, holidays included. That is when a lot of springs break.
Do I keep my business number?
Yes. We give you a number and you forward calls to it, with no equipment to buy. Your customers call the same number they always have.
Can I listen to how you handle my calls?
Yes. Every call is recorded, and you can listen live or take over a call. You also get weekly and monthly reports.