Answering service for auto glass shops
A cracked windshield call is a job you lose if nobody picks up. We answer your auto glass calls 24/7, get the car and the damage, and text the job to your tech.
Calls auto glass shops get
Glass calls come in at all hours, and most people call the first shop that comes up.
- “A rock hit my windshield on the highway. It's a small chip.”
- “The crack is spreading across the glass.”
- “Someone broke my back window last night.”
- “Can you come fix it at my work?”
We answer by phone, Facebook, Instagram and your website form.
A chip today is a quick fix. Next week it can be a full windshield, so people don't wait for a call back.
What our agent asks
The wrong glass means a wasted trip. So our agent gets the details your tech needs to order right.
- Year, make and model
- Which glass: windshield, side or back
- Chip or crack, and about how big
- Is there a camera near the mirror
- Where the car is parked, name and best number
Then we tell the customer help is coming.
A camera by the mirror often means extra work after the glass goes in, so our team always asks.
What your tech gets
Your tech gets a text with the car, the glass, the damage and the address. If it's a mobile job, they know where to go. The job is logged in Rinvox CRM, or in your own CRM.
Every call is recorded. With DSPro Voice you can listen in live and jump on a call if you want.
If it's coming to the shop, you know what to have ready. The customer hears that help is coming, so they stop calling around.
When glass calls come in
Monday mornings are busy, after weekend road trips. Cold mornings turn small chips into long cracks. Break ins mean early calls from people who need to drive to work. And your techs are out in the field, hands full, when the phone rings. Send us your after hours calls, or just the overflow when the shop is busy. We answer every day of the year, holidays too. We also answer for auto repair shops and roadside assistance companies.
Questions owners ask us
Can you answer my website forms?
Yes. We answer website forms, Facebook and Instagram messages and phone calls, 24/7. Each one gets the same questions as a phone call.
How do I pay for the service?
Pick pay per call, with no minimum number of calls, or a dedicated team paid by the hour. Both use the same trained people.
Can you cover only after hours?
Yes. You can send us calls after hours only, or only when your shop is too busy to pick up. Your team keeps the daytime calls.