Answering service for appliance repair
A dead fridge full of food can't wait for you to call back after your last job. We answer your appliance repair calls 24/7, get the model number and text the job to your tech.
What appliance customers say
When an appliance breaks, the house stops working. People call fast and they call more than one company.
- “My fridge stopped cooling and the food is going bad.”
- “The washer is full of water and won't drain.”
- “The dryer spins but there's no heat.”
- “The oven won't heat and I have people coming Thursday.”
- “The dishwasher is leaking all over the floor.”
Whoever picks up first usually gets the job.
Some can wait until Tuesday. A fridge full of food or a washer full of water can't.
What our agent asks
The right part on the first trip saves you a second one. So we get the details up front.
- Which appliance and what it's doing
- Brand and model number, and where to find the sticker
- Any error code on the screen
- Gas or electric
- Address, name and best number
Then we let the customer know a tech will reach out.
If they can't find the sticker, the agent tells them where to look. Inside the fridge door, on the back of the dryer, around the dishwasher door.
What your tech gets
Your tech gets a text with the brand, model, error code and address. That means they can check parts before they drive. The job is logged in Rinvox CRM, or in your own CRM if you already use one.
Every call is recorded, and DSPro Voice lets you listen live. You also get weekly, monthly and yearly reports.
No more first trips just to read a model number. The customer also hears that help is coming, so they stop calling around.
When appliance calls spike
Monday mornings are heavy, after a weekend of things breaking. Summer brings fridge and freezer calls. Holidays bring oven calls, right when people are cooking for a crowd. And a lot of calls come in while you're on your back behind a washer with no free hand. We pick up on holidays too, every day of the year. When you're full for the day, we still book the job for the next opening, so the customer doesn't call someone else. We also answer for plumbers and handymen.
Questions owners ask us
Can you put jobs in my own CRM?
Yes. Our agents log jobs in your CRM if you have one, or in Rinvox CRM if you don't. Either way, your tech still gets the text.
Do you answer on holidays?
Yes. We answer 24/7, 365 days a year, holidays included. Thanksgiving oven calls included.
Can I hear how agents handle my calls?
Yes. Every call is recorded, and you can listen live or take over a call. You also get weekly, monthly and yearly reports.