Answering service for handymen
You can't answer the phone from the top of a ladder. We answer your handyman calls and messages 24/7, write down the whole list and text you the job.
Calls handymen get
Handyman calls are rarely one thing. They're usually a list.
- “I've got a bunch of small stuff. Can you do it in one day?”
- “Can you hang a TV on the wall?”
- “The door won't close right and the faucet drips.”
- “We need drywall patched before we sell.”
If you're in the middle of a job, that call goes to voicemail. Most people don't leave one. They call the next guy.
A good list is a full day of work. Losing it to voicemail hurts.
What our agent asks
Our agent gets the whole list, so you know what you're walking into.
- Every task on the list
- How big each one is, like one hole or a full wall
- Do they have the parts, or should you bring them
- Own or rent the home
- Address, name, best number and best day
Then the customer hears that the job is booked.
No more showing up for one shelf and finding six jobs and no parts. Or the other way around.
What you get
You get one text with the full list, the address and the number. You know how long to block and what to throw in the truck. The job is logged in Rinvox CRM, with a calendar and a job card for notes. Or in your own CRM if you have one.
Every call is recorded, and DSPro Voice lets you listen live.
Fewer calls back and forth. More time on the ladder. That's the whole idea.
When handyman calls come in
Weekends are big, when people walk around the house and see what's broken. Spring is busy. So are the weeks before a home sale and before the holidays, when family is coming. Lots of calls and messages come in at night after work. That is when you are home and done for the day. We pick up so you don't have to. Every day of the year, holidays too. We also answer for remodelers and junk removal companies.
Questions owners ask us
I work alone. Does this still make sense?
Yes. With pay per call there is no minimum number of calls, so you only pay for the calls we take. When you get busier, you can move to a dedicated team.
Can you cover only the calls I miss?
Yes. You can send us the overflow when you're on a job, or only nights and weekends. Your number stays the same.
Do you answer Facebook messages?
Yes. We answer Facebook and Instagram messages, website forms and phone calls. They all land in the same place.